Last updated: October 2, 2026
F5 — Refresh Your Brand provides services delivered digitally. No physical shipment is required for our service packages.
Before work begins
We confirm the package or custom scope, deliverables, payment schedule, estimated timeline, included revisions and any client dependencies. Work begins once the agreed initial payment, completed brief, required assets and platform access are available.
Timelines and dependencies
Delivery dates are those stated in your package or written proposal. Estimates depend on receiving feedback, assets and approvals on time. Client delays, changes to the scope, platform outages or approval processes can affect scheduling. We will explain material delays and agree a revised timeline rather than silently changing your project scope.
Feedback and revisions
Please send clear, consolidated feedback through the agreed project channel. Your package or proposal determines the included revision rounds; there is no universal unlimited-revision allowance. A new direction or additional deliverable requires a separate agreement. We will correct work that fails to meet the agreed scope without treating that correction as an optional extra.
Approval and activation
You review and approve final brand assets, copy, product information, email content and technical configurations. Publishing a website, sending a campaign, activating an automation or changing a live business workflow requires your approval unless that action was expressly authorized in the project scope. Approval is recorded explicitly; silence is not automatically treated as approval.
Handover and ongoing support
Delivery takes place through the agreed platform, email or shared files. Final handover includes the assets and access arrangements specified in your package. Training, editable source files, ongoing maintenance and future changes are included only if expressly listed. Paid software and third-party accounts remain subject to their providers' terms and fees.
Paused projects
If required information or feedback is unavailable, we may pause the project and discuss a new schedule when you are ready. A pause does not automatically cancel your project, forfeit your payment or waive applicable refund rights.
Refunds
Our Refund & Cancellation Policy applies, including the 48-hour full-refund cancellation window and 100% refund if we fail to deliver the agreed service.
Questions or requests: info@f5yourbrand.com.