Refund & Cancellation Policy

Last updated: September 22, 2026

F5 Your Brand provides managed digital advertising services. Because advertising work and media spend can begin shortly after purchase, eligibility for a refund depends on the campaign status.

Before campaign setup begins

You may request a full refund before campaign setup work has begun.

After setup or campaign launch

Once campaign setup has started, the setup and management portion of the service is non-refundable. Once advertising has launched, amounts already spent through Google Ads are also non-refundable.

If F5 Your Brand is unable to continue an approved campaign, any verifiable unspent advertising budget will be refunded to the original payment method.

Customer delays and rejected advertising

Customers are responsible for providing an accessible YouTube link, accurate targeting information and content they are authorized to promote. If a campaign cannot launch because information is missing, the video is unavailable, or the advertisement violates Google or YouTube policies, we will request corrected materials. Refund eligibility will depend on whether setup work or advertising spend has already occurred.

Performance

Impressions, eligible views and other delivery metrics depend on platform approval, targeting, bidding, competition and audience availability. Likes, comments, subscribers, enquiries, purchases and other viewer actions are not guaranteed.

Requesting a refund

Email f5yourbrand@gmail.com with your order number and reason for the request. Approved refunds are returned to the original payment method. Processing times depend on Shopify, the payment provider and the issuing bank.

Nothing in this policy limits any mandatory consumer rights that apply under relevant law.